FAQ Overview
Questions
**To find out how to the FAQ facility click here**
Q2 When will they be delivered?
Q4 How tall are the Dahlias when fully grown?
Q5 When does the money come out of my account?
Q6 Why do you ask about substitutes?
Q7 What if I do not want a substitute?
Answers
**To find out how to the FAQ facility click here**
Select your question in the top part of this page and click on it, the answer to that question will be displayed followed by the remaining qestions.
Q1 What am I buying?
We supply rooted cuttings , not tubers, in late spring. These will grow on to flower and make tubers for next year in their first summer.
Q2 When will they be delivered?
We usually commence dispatch in mid April and finish in late May and try to deal with orders on an as received basis
Q3 How do you send the order?
We currently use first class Royal Mail which has a good track record of delivering within 48 hours but please do not wait several days to collect a package from the post office if they cannot deliver directly as the plants will suffer
Q4 How tall are the Dahlias when fully grown?
It is almost impossible to give accurate advice since most dahlias will make between 3’ and 5’ and occasionally taller depending on the ground conditions and the place in which they are planted. If you want shorter dahlias for small gardens or containers browse our dwarf range which will usually grow 15 -30 inches
Q5 When does the money come out of my account?
Credit card payments are taken at the time of ordering.
Q6 Why do you ask about substitutes?
We take all our cuttings to order but sometimes orders unexpectedly exceed the number of cuttings we can take from individual varieties and on occasion we lose stock over winter. We can sometimes provide a close alternative but not always.
Q7 What if I do not want a substitute?
If you have marked your order no substitutes and we are unable to fulfil your order we will refund directly to your card number if that is how you ordered or we will send you a cheque
Q8 When will I receive the refund?
Usually within 10 working days of the dispatch of your order
Q9 What do I do if I have a complaint?
Please, initially email us info@national-dahlia-collection.co.uk explaining the problem giving us a telephone number as well and we will seek to resolve the problem within a day or so
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Delivery Rates - click here
Cuttings are now being taken
The order book for 2012 is due to close on March 12th
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